Your Baggage Claim

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Baggage Claim Procedure

Please check out Scoot's Conditions of Carriage for general exclusions on baggage claims before your submission.

If you have done the checks and would like to submit the claim, please ensure that your claims reach us by the stipulated time frames upon your completion of journey with Scoot:

  • Damaged baggage: 7 days upon completion of your journey with Scoot
  • Delayed baggage: 21 days after your bag is found
  • Lost baggage: 21 days after the 14-day tracing period

Document required for claim submission please respond to our email with the below:

  • Copy of Property Irregularity Report
  • Any relevant supporting document
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